Refund Policy

Subscriptions (Pro and Power plans) may be cancelled at any time.

Your subscription remains active until the end of your current billing period and will not renew after cancellation.

Subscription payments are generally non-refundable except where required by applicable law or where a billing error has occurred.

Vockora Credit top-up purchases are one-time digital purchases.

Once credits have been successfully applied to your account they are generally non-refundable.

If a duplicate payment, billing error, or technical issue prevented credits from being delivered, users may contact support and we will investigate promptly.

Unused purchased Vockora Credits do not expire.

If an AI action fails after credits have been deducted — including opportunity discovery, scoring, summaries, Deep Analysis, PDF report generation, or AI Build generation — credits are automatically refunded to your balance.

No manual request is needed for automatic refunds; they are processed by the platform immediately upon failure.

If you believe a deduction was made in error and was not automatically refunded, please contact support.

Refund requests are considered for:

• Duplicate charges
• Billing errors
• Technical issues preventing Vockora Credits from being delivered
• Subscription charges for a plan that was never used (within 14 days of the charge, at our discretion)

Refunds are generally not provided for:

• Credits that have already been consumed by AI actions
• Subscription charges beyond the 14-day window
• Accounts terminated for violations of our Terms of Service

To submit a refund request, please contact our support team at support@vockora.com with your account email, transaction date and amount, and a brief description of the issue.

Approved refunds are processed back to your original payment method within 5–10 business days.